Personal data protection

We are committed to collecting the minimum amount of personal data necessary and never share it with third parties without a valid reason.

What data is collected?

We collect the following personal information in order to provide you with our services and to contact you if needed:
Data Used for
Full name and postal address This data allows us to personalize our communication and to issue invoices for the services we provide.
Email address Your email address allows us to contact you about the services you have subscribed to. We also use this contact method to inform you of developments in our services. You can of course deactivate the sending of these communications via the client area.
Phone number Your phone number is used to contact you in case of emergency only. We will never use it to promote our services.
Login credentials We store your login details so that you can access your account securely.
IP address Your IP address is recorded when you access our various platforms, to ensure your security in the event of a connection from an unusual location.
Payment information We store the payment method you have chosen to use by default, as well as your credit card number if you authorize us to do so via the corresponding check box, in order to facilitate future payments. This information is shared with companies affiliated with your payment method.
Respect of your privacy

Respect of your privacy

Your personal data is treated with the highest care and is stored securely.

We use your personal data for the sole purpose of providing you with the services to which you subscribe.

Your personal data will not be shared with or sold to third parties under any circumstances. If required for the execution of the contract, only the necessary data will be passed on to partner companies and under the condition that they undertake to treat your data confidentially.

With whom and why do we share certain personal data?

In the course of providing our services, we may share your personal data in the following cases:
When Why
Payment for our services We offer several payment methods such as PayPal or credit card payment which require the transfer of information in order to make a payment.
Legal requirement In the event of a legal request, we are required to share your personal data.
Domain name registration The domain name registration requires the publication of the owner's details in the "whois" database of the registry responsible for the chosen extension. If the registry allows it, you have an option to hide all or part of your personal data in the client area.


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Frequently asked questions about personal data protection

How can I change my personal data?

You can change your personal data at any time through the client area.

How can I delete my personal data?

In order to fully remove your personal data, all services to which you have subscribed must have been terminated beforehand.

Once we have received your deletion request, your personal data will be permanently deleted within 30 days.

How long will my personal data be kept after I terminate my services?

If you request it, your personal data will be permanently deleted within 30 days of the termination of your services.

If you do not request it, your data will be automatically deleted 6 months after the termination of your services.

How can I protect my personal data?

In order to best protect your personal data against unauthorised access, we recommend that you take care of the following steps:

  • Use a strong password (upper and lower case letters, numbers and special characters)
  • Use a different password for each of our services (client area, management interface, webmail, etc.)
  • Activate the two factor identification on your client area and on the management interface
  • Use antivirus software and keep it up to date
  • Disconnect from the different platforms you access if you are using a shared computer